Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

Incident

2020-03-31 13:20:07: We are currently experiencing a partial downtime 2020-03-31 14:34:32: Issue was resolved at 15h45 CET

2020-01-30 09:53:18: we're currently undergoing a network maintenance which may cause interruption to production services 2020-01-30 12:31:13: maintenance window is closed for today

2019-11-08 16:22:48: We have currently an outage on one of our databases. It may partially temporary affect trackers, sleep monitors to store/retreive data, and Home to store voc data. 2019-11-08 17:28:46: The outage is now over. 2019-11-08 17:29:25: The outage is now over.

2019-08-27 09:57:52: Webservices are temporary unavailable due to maintenance operations. 2019-08-27 10:19:26: The issue is now resolved.

2018-12-13 13:52:24: a network issue is currently impacting production services 2018-12-13 14:14:52: service is back to normal

2018-02-26 08:48:23: An issue occured on Saturday 24th between 17:00 and 22:00 (CET) affecting the Home camera realtime video service 2018-02-26 11:33:38: issue is resolved

2018-01-04 15:15:55: Some Home devices were not able to send events and store timeline items today between 11am and 4pm CEST. 2018-01-04 15:16:27: This issue was solved at 4pm CEST.

2017-11-06 10:11:55: Betwen 10:20 and 11:06 CEST, it was impossible to create a new user. This also impacted account creation.

2017-09-26 08:41:43: We are investigating an issue with our webservices. 2017-09-26 08:46:05: The situation should be back to normal.

2017-09-21 08:10:58: We're investigating issues with the creation of new Nokia Health accounts. 2017-09-21 09:21:01: The underlying issue is solved. We are still monitoring the situation to ensure the platform remains stable. 2017-09-21 14:07:38: The situation should be back to normal.

2017-09-15 06:18:13: a partial outage is affecting webservices and all services relying on them 2017-09-15 06:51:53: Issue should now be completely resolved

2017-08-04 11:57:51: We will be proceeding to a database maintenance in the coming minutes 2017-08-04 13:45:52: maintenance window is over

2017-01-04 10:20:03: we are currently investigating an issue with one of our database cluster, impacting storage/retrieval of aggregates. 2017-01-04 10:24:53: service should be back up, we're now monitoring the service status 2017-01-04 11:31:52: issue is fully resolved

2016-11-21 14:00:09: We're investigating possible issues with our webservices. 2016-11-21 14:22:23: The issue seems solved, we'll continue monitoring the service. 2016-11-21 14:25:43: The root cause of the issue is identified (and solved), everything is back to normal.

2016-10-06 08:04:30: Short hiccups may affect users during a short database maintenance window 2016-10-06 08:21:37: Maintenance finished

2016-10-03 13:21:29: Streaming service was degraded for some users from 15:06 to 15:16 CEST

2016-09-28 13:38:21: Push notifications to the Home IOS application have been partially lost between Tuesday September 27th 11h CEST and Wednesday September 28th 15:15 CEST.\nPush for the android application have not been impacted.n 2016-09-28 13:40:34: Push notifications to the Home IOS application have been partially lost between Tuesday September 27th 11h CEST and Wednesday September 28th 15:15 CEST. Push for the android application have not been impacted.

2016-09-21 08:09:43: Some Pulse Wave Velocity measurements made between 2016-09-20 19:00 CEST and 2016-09-21 09:00 CEST will appear with a delay (a few hours). 2016-09-21 10:02:56: Service was restored around 11:30 CEST 2016-09-21 10:04:07: Resolved

2016-08-08 07:06:36: Some users may have suffered from slow connections to the streaming server from 16:30 to 08:40 CEST. 2016-08-08 07:08:19: service is now fully operational

2016-07-30 17:24:26: Home streaming had a major outage from 06:40 to 19:00 on July 29th ETC 2016-07-30 18:03:06: issue is resolved

2016-06-10 07:02:37: Wi-Fi scales sync service was disturbed between 11:00 CEST and 17:00 CEST 2016-06-08 19:02:37: service restored

2016-05-11 15:02:52: An incident at our external CDN provider is resulting in issues when loading www.withings.com.\nWe have changed our configuration to mitigate the issue. 2016-05-11 15:15:50: The website is fully operational again.

2016-05-06 08:35:06: We are currently experiencing an issue with our CDN. 2016-05-06 08:45:38: The issue is located at our CDN provider, we are working on mitigating the issue. 2016-05-06 09:24:03: We have changed our CDN configuration while waiting for our CDN provider to solve the issue. 2016-05-09 09:06:39: resolved

2016-04-04 15:47:41: Some users may have not be able to reach their Home between 12:00 GMT on Saturday until 7:00 GMT Sunday ; and between 15:00 GMT and 8:00 GMT Sunday